Presidential Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  We where advised to use presidential through our realtor, who assured us they where personable, friendly, and thorough when establishing a home loan. Unfortunately that was not the case, once established with presidential we found their offices to be rather unorganized, incompetent, and dismissive - which is not what you want from a bank offering home loans. Fast forward - they sold off our loan, which is normal (and quite frankly a relief since i didn't want to deal with them any more), but when it came to our first payment we where a bit confused as to who to send the check to - i asked the senior loan officer who first said 'i don't know', and they finally after i sent him my lettered documents he said to send it to his office.... Turns out he was wrong... as loan officer you think they should know who's getting their money. Once the office received the check and realized it was a mistake, they forwarded the check to the proper bank..... and then lost the check in the mail. Now i am left to deal with the mess. So the long short of it - I'd never recommend Presidential Mortgage to any one who is looking for a home loan - go elsewhere.
  By Jon Lusby, March 05, 2018
• ★ ☆ ☆ ☆ ☆
  The staff at Bethesda is very friendly and personable. The Rockville branch is not. The biggest problem is trying to get information in a timely manner. No service after 4 on weekdays, limited online help especially on weekends and later in the evening. After many years of this I am closing my account.
  By Pat Shultz, June 28, 2017

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